Instant Restoration is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
1. Our Commitment
We believe everyone deserves equal access to information about restoration services, especially during the stressful aftermath of property damage. Our website is designed and maintained with accessibility in mind.
2. Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.
Instant-restoration.com aims to conform to WCAG 2.2 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
3. Accessibility Features on Our Site
We have implemented the following accessibility features:
- Semantic HTML structure — headings, lists, and landmarks are used correctly so screen readers can navigate content effectively
- Keyboard navigation — interactive elements (links, buttons, forms, the booking widget) can be accessed and operated using a keyboard alone
- Sufficient color contrast — text and interactive elements are designed to meet WCAG AA contrast ratios against background colors
- Alt text on images — descriptive alternative text is provided for informative images; decorative images are marked as such
- Accessible forms — labels, error messages, and required fields are clearly identified for assistive technologies
- Resizable text — content remains readable when zoomed up to 200% without loss of functionality
- Skip-to-content link — keyboard and screen-reader users can bypass repetitive navigation to reach main content quickly
- ARIA attributes — used where appropriate to enhance screen-reader interpretation of dynamic content
- Responsive design — the site adapts to different screen sizes, including mobile devices and assistive technology zoom levels
4. Known Limitations
Despite our best efforts, some content may not yet be fully accessible. We are aware of and actively working to address the following:
- Some legacy images may lack optimal alt text and are being audited
- Embedded third-party content (such as Google Maps on the Contact page) may not fully conform to WCAG AA — these are managed by their respective providers
- Video content, if added in the future, will include captions and transcripts
If you encounter content that is not accessible, please contact us using the information below — we will respond promptly and provide the information in an alternative format whenever possible.
5. Compatibility
Our website is built and checked for compatibility with modern assistive technologies and platforms, including:
- Screen readers: NVDA, VoiceOver (macOS/iOS), TalkBack (Android)
- Browsers: Chrome, Safari, Firefox, Edge (current versions)
- Operating systems: macOS, Windows, iOS, Android
6. Feedback and Contact
We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers, please let us know.
Email: info@instant-restoration.com
Phone: (818) 486-6546
CSLB License #1078518
When contacting us, please provide:
- The web page or feature you experienced difficulty with
- A description of the issue
- Your contact information so we can follow up
We aim to respond to accessibility feedback within 5 business days.
7. Alternative Access
If you need information from our website in an alternative format (large print, audio, etc.) or need assistance scheduling restoration services, please contact us directly by phone at (818) 486-6546. We are available 24/7 for emergency services.
8. Formal Complaints
We ask that you contact us first (Section 6) — most accessibility barriers can be resolved directly and quickly, and we respond within 5 business days. If you wish to file a formal complaint regarding the accessibility of our website, you may also contact:
- U.S. Department of Justice — ADA Information Line: 1-800-514-0301 (voice) / 1-800-514-0383 (TTY)
- California Department of Rehabilitation: www.dor.ca.gov
9. Ongoing Effort
Accessibility is an ongoing effort, not a one-time fix. We regularly review our site, train our team on accessibility best practices, and incorporate feedback from users to keep improving.
10. Updates to This Statement
This statement was last reviewed and updated on August 14, 2026. We review this statement at least annually and update it as our accessibility efforts evolve.
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