Privacy Policy

Instant Restoration (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit instant-restoration.com (the “Site”) or use our restoration services in California.

This policy is designed to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Who We Are

Instant Restoration is a licensed California general building contractor (CSLB License #1078518) providing property damage restoration services, including water damage, mold remediation, fire and smoke damage, flood cleanup, sewage cleanup, and reconstruction. We serve Los Angeles, Ventura, and Orange Counties from our headquarters in Woodland Hills, CA.

Contact:
Email: info@instant-restoration.com
Phone: (818) 486-6546

2. Information We Collect

We collect several categories of personal information, organized by source and purpose.

2.1 Information You Provide Directly

When you contact us, request a quote, schedule service, or use our booking widget, we collect:

• Identifiers: name, email address, phone number, property address
• Service request details: type of damage, description of incident, photos you submit, urgency level, preferred appointment time
• Communications: texts, voicemails, emails, and other correspondence with our team
• Payment information: check details, wire transfer details, or ACH account information (we do not accept credit card payments)

2.2 Information Collected at the Jobsite

During the course of providing restoration services, we may collect:

• Property condition data: moisture readings, thermal imaging results, third-party hygienist reports and clearance documentation when provided by clients
• Photographs and video: before/during/after documentation of the affected areas, used for insurance claims, internal quality control, and marketing as described in Section 6
• Insurance claim information: carrier name, policy number, adjuster contact, claim number, scope of work, and other documentation we receive on your behalf or share with your insurer

2.3 Information Collected Automatically Online

When you visit the Site, we automatically collect:

• Device and browser data: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage data: pages visited, time spent on each page, referring URL, scroll depth, clicks
• Approximate location: city and region derived from your IP address (used to display local emergency status on our homepage)
• Cookies and tracking technologies: see our Cookie Policy for full details

2.4 Sensitive Personal Information

We do not knowingly collect sensitive personal information as defined by CPRA (Social Security numbers, government IDs, precise geolocation, racial or ethnic origin, religious beliefs, union membership, genetic data, biometric data, health information beyond what’s necessary for service, sex life, sexual orientation).

If sensitive PI is incidentally collected (for example, photos of mail or documents in your home during restoration), we use it solely to complete the requested service and do not use it for inference or profiling.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• Respond to inquiries and provide quotes
• Schedule and perform restoration services
• Communicate about ongoing projects (status updates, change orders, completion reports)
• Process payments and manage accounts
• Communicate with your insurance carrier and provide documentation to support your claim
• Document work for warranty, quality control, and dispute resolution
• Comply with legal obligations (CSLB recordkeeping, tax filings, lien rights, mechanic’s lien preliminary notices under California Civil Code §8200+)
• Send follow-up communications and service reminders
• Send marketing communications (with your consent — see Section 7)
• Improve our Site, services, and customer experience
• Detect and prevent fraud, abuse, and security threats
• Defend our legal rights in case of dispute

4. SMS and Text Message Consent

When you provide your phone number to us, you consent to receive calls and text messages from Instant Restoration regarding your service request, appointment confirmations, and follow-ups.

Standard message and data rates may apply. You can opt out of marketing text messages at any time by replying STOP. Transactional messages related to your active service (appointment confirmations, technician arrival notifications) cannot be opted out of while an active service is in progress.

We comply with the Telephone Consumer Protection Act (TCPA) and California’s text messaging regulations.

5. Third Parties We Share Information With

We do not sell your personal information. We share information only with the following categories of third parties:

5.1 Service Providers (Contractors)

• Payment processors: for check, wire, and ACH processing
• Analytics providers: Google Analytics 4 (anonymized usage data)
• Advertising providers: Google Ads (for conversion tracking and remarketing, when our ad campaigns are active)
• Email and SMS providers: for sending appointment confirmations and follow-ups
• Cloud and hosting providers: for website operation and data storage

These providers are contractually obligated to use your information only for the purpose of providing services to us and to protect your information in accordance with this policy.

5.2 Business Partners and Insurance Carriers

• Your insurance carrier and adjuster: when you authorize us to support your claim, we share scope-of-work documents, photos, moisture readings, invoices, and other materials needed to document the loss. As a licensed restoration contractor — not a public adjuster — we provide documentation to support your claim; we do not adjust, negotiate, or settle it on your behalf.
• Subcontractors: in rare cases, we engage licensed subcontractors for specialized work; they receive only the information necessary to perform that work

5.3 Legal and Regulatory Disclosures

We may disclose information if required to comply with:

• A subpoena, court order, or legal process
• A request from law enforcement
• A regulatory investigation (including California Contractors State License Board)
• The defense of legal claims
• Protection of safety, rights, or property

5.4 Business Transfers

If Instant Restoration is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you and provide an opportunity to opt out where required by law.

5.5 With Your Consent

We may share information for other purposes with your separate, explicit consent.

6. Use of Photos and Videos for Marketing

During and after a project, we take before, during, and after photos and video of the work. This is a standard part of restoration and is required for insurance documentation and our own quality control.

We may also use these images to show the quality of our work — on our website, social media, and advertising. When we do, we protect your privacy:

• We use images of the property and the work itself (the damage, the process, and the finished result), and we take reasonable steps to remove or avoid anything that identifies you — faces, house numbers, full addresses, vehicles, mail, and personal belongings.
• We will not publish your name, a recognizable image of you, or your exact address in marketing without your permission.
• If you’d prefer we not use any images of your project for marketing, just tell us — by phone, email, or in writing — and we’ll honor it. This never affects your price or the quality of your service.

The photos and video we capture remain our property. You will not be entitled to any payment, royalty, or other compensation for our use of them, and featuring any project in our marketing is always at our discretion. Images used solely for insurance claims and internal quality control are part of the service and are handled under the rest of this policy.

7. Marketing Communications

We may send marketing emails or texts about restoration services, seasonal tips, and special offers. You can opt out at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Replying STOP to any marketing text
• Contacting us at info@instant-restoration.com

Opting out of marketing does not affect transactional communications about your active service.

8. How Long We Retain Your Information

We retain your information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations:

We may retain information longer where a longer period is required by law or by an open insurance claim, dispute, or legal hold. After the applicable retention period, we securely delete or anonymize the information.

9. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data transmission (HTTPS/TLS on our website)
• Access controls limiting employee access to information on a need-to-know basis
• Secure cloud storage with backup
• Regular security reviews
• Employee training on data privacy and security

No method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Your California Privacy Rights

If you are a California resident, you have the following rights under CCPA and CPRA:

10.1 Right to Know

You can request that we disclose:

• The categories of personal information we have collected about you
• The categories of sources from which the information was collected
• The business purpose for collecting the information
• The categories of third parties with whom we share the information
• The specific pieces of personal information we have collected about you

10.2 Right to Delete

You can request that we delete personal information we have collected from you, subject to certain exceptions (such as completing an ongoing transaction, complying with legal obligations, or detecting fraud).

10.3 Right to Correct

You can request that we correct inaccurate personal information we hold about you.

10.4 Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information beyond what is necessary to provide our services, you can direct us to limit that use.

10.5 Right to Opt Out of Sale or Sharing

We do not sell your personal information. However, our use of Google Ads remarketing may be considered “sharing” under CPRA. You can opt out of this sharing.

Do Not Sell or Share My Personal Information: Send an opt-out request to info@instant-restoration.com with subject “Do Not Sell or Share My Personal Information”

10.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of these rights. You will not receive different pricing or quality of service.

10.7 Global Privacy Control (GPC)

We honor Global Privacy Control signals sent by your browser. If GPC is enabled, we treat it as a valid opt-out of sale/sharing.

10.8 How to Exercise Your Rights

Submit requests via:

• Email: info@instant-restoration.com
• Phone: (818) 486-6546
• Mail: Instant Restoration, Woodland Hills, CA 91364

We will respond within 45 days. We may verify your identity by asking for information that matches what we have on file.

You may also designate an authorized agent to submit requests on your behalf. The agent must provide signed written authorization.

11. Children’s Privacy

Our Site and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, contact us at info@instant-restoration.com and we will delete it promptly.

We comply with the Children’s Online Privacy Protection Act (COPPA).

12. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no consistent industry standard for DNT, we do not currently respond to DNT signals. However, we honor Global Privacy Control (GPC) signals as described in Section 10.7.

13. Third-Party Links

Our Site may contain links to third-party websites (such as Google Maps on our Contact page). This policy does not apply to those sites. We encourage you to read the privacy policies of any third-party sites you visit.

14. International Visitors

Our services are intended for residents of California. If you visit our Site from outside California or outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on this page and revise the “Last Updated” date at the top, and the changes take effect as soon as they are posted.

Because we may update this policy without contacting you individually, we encourage you to review this page from time to time. Your continued use of our Site or services after an update is posted means you accept the revised policy.

16. Contact

If you have questions, concerns, or wish to exercise your privacy rights:

For accessibility assistance with this policy, see our Accessibility Statement.
For information about cookies and tracking, see our Cookie Policy.
For service terms, see our Terms and Conditions.